Contacts
Address
USA, Ohio, Youngstown, 44514-3354, 590 E Western Reserve Rd
Director
Craig Zamary
Phones of enterprise
management
+1
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Xzamcorp, Corporation
Services - accounting, engineering, management, research, and related industries
Call center metrics (KPIs '" key performance indicators) measure efficiency, not effectiveness. To ensure customers receive personalized service across all channels and media, quality call auditing and telephone mystery shops / cyber shops should be used as workforce management solutions and...
Group: Communications services of a call center
In today's marketplace it is difficult to gain competitive advantage solely on the basis of product differentiation. Price, Position and Promotion - the remaining three of the four traditional marketing P's have likewise become more difficult to capitalize upon because the prevalence of available...
Group: Quality rating of customer service (Classical Mystery Shopping)
The information we gather should meet your specifications, be presented in a logical fashion, and be easily and readily accessible. Choose reports which will allow you to identify trends and monitor progress - mean, median, standard deviation, chi-square, standard error, T-test, ANOVA, multiple...
Group: Researches marketing
Survey respondents participate after receiving an e-mail invitation containing a link and password to a secure website. Results can be accumulated quickly and reported by the method(s) desired. Web-based surveys can be economically programmed with multimedia (video and audio) files.
Group: Sociological studies
Call center projects that aren't well-established or are boutique or emerging have to figure out what's possible and what things cost, and they have to do so, without quotes from companies with seat or project $ minimums, and without prior metrics. Plus, there are a zillion things to understand....
Group: Communications services of a call center
We utilize an advanced CATI system to put you in touch with your customers. Surveys are conducted in a professional, friendly manner to insure good response rates and encourage detailed feedback on open-ended and verbatim questions. All interviewers are trained, work in one location, and survey...
Group: Telephone polls
A modern sales force no longer interacts with customers merely in-person or by telephone. A growing percentage of customers now solicit businesses on-line. Quick response time and accuracy and completeness in responding to on-line inquiries are critical to realize increased sales via the internet....
Group: Services www (world wide web) in a network the Internet